Melrose Label
Let’s talk.
A question about a piece, an order or a delivery? Email customer care using the address below.
A useful first message
Include your order number if you have one, the product name and a short explanation. For a damaged item, photographs of the product and packaging help. Never email full card details.
When to expect a reply
Customer care is available Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.
Returns
Request approval before sending anything back. Customer care supplies the return destination for your order. Our business correspondence address is not a published returns destination.
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York)
Order cutoff: 3:00 p.m. Eastern Time
(America/New_York), Monday to Friday.
Usual reply: within one business day.